In-depth analysis of customer feedback, spotlighting negative sentiments for actionable insights.
185
Total Negative Comments
User ID: 10416
"The food was not as good as i expected. The room I had was very dirty though our attend"
Summary: The food quality was disappointing and the guest found the stateroom to be very dirty.
User ID: 6604
"One of the main reasons for an 8 was the lack of concern when i called guest services a The windjammer is disgusting. Luckily, we had Coastal Kitchen. It is the only place to get dec"
Summary: The Windjammer was described as disgusting, though the Coastal Kitchen was much better.
User ID: 6672
"Buenas ,primero limpieza camarote muy justita y la terraza estaba muy sucia y ningun di El no tener nada de habla hispana para el entretenimiento Al ser Key y sabiendo que en el chekin soy hispano por lo menos las cartas dirigidas a nuestro"
Summary: The cabin and terrace were not cleaned to an acceptable standard during the trip.
User ID: 10706
"Our room 10706 was not the cleanest, the sheets was yellow. The top of the lights abov"
Summary: The stateroom was not clean, with yellowed sheets and dust on the lighting fixtures.
User ID: 10576
"We had a few issues with our stateroom when we arrived. There was fecal matter in the I do was to emphasize gerardo the head stateroom attendant was amazing & very nice when we bro However, when we brought up the number of issues to guest services to see if we can get some s we had a separate instance where security was called to our room due to a fight disturbance"
Summary: Serious issues included a dirty stateroom and being falsely accused by security of a disturbance.
User ID: 12200
"horrendous onboarding experience and just as terrible experience leaving the pier"
Summary: The onboarding process and pier experience were described as horrendous and terrible.
User ID: 7268
"I found on other cruise lines they make regular announcements about what activities are"
Summary: The guest suggested more regular announcements regarding ship activities throughout the day.
User ID: 7539
"There are hidden charges I cannot refute because the bill was given to me after I left f"
Summary: The guest discovered hidden charges that they were unable to dispute after leaving the ship.
User ID: 8697
"Had problems with check in They separated our group and it took over an hour to regroup and check in and when I got to th As you can see I have sailed many times with you and have brought many of my family and friend And this was the worst check in experience I have had with any of the cruise lines I have sail"
Summary: The check-in process was disorganized, separating groups and causing significant delays for the family.
User ID: 12274
"Ever since my husband had to cancel, my reservation was all screwed up. Even when the"
Summary: A reservation became complicated and problematic after a cancellation was made by the husband.
User ID: 10500
"I feel that other cruise lines have smoother experiences on board. The main issue I had"
Summary: The guest found that other cruise lines offered a smoother overall experience on board.
User ID: 14227
"Weve loved our prior cruises with Caribbean, but this one didnt quite hit the mark. down and see if any of the unlabelled suitcases were ours. Eventually, I found my labelled sui The areas that were meant to be reserved for Ley and suite guests werent really marked or enf Overall, when issues were raised, they were addressed. However, I dont really want to be deal"
Summary: Issues included luggage problems and unenforced rules for areas reserved for suite guests.
User ID: 7328
"Boarding process was chaotic and confusing with no clear directions."
Summary: The boarding process was chaotic and lacked clear directions for the passengers.
User ID: 10728
"getting there getting to the port and parking are terrible after that everything was"
Summary: The process of getting to the port and parking was described as terrible by the guest.
User ID: 6328
"Only heard announcements from our stateroom on the first day. Those announcements were"
Summary: Announcements were not audible in the stateroom after the first day of the cruise.
User ID: 14626
"My first day experience was spoiled by the fact that another cruiser had entered my cab"
Summary: The first day was spoiled when another passenger was mistakenly able to enter the guest's cabin.
User ID: 7430
"Need more easy access and information on the free buffets and where to find them"
Summary: Better information and easier access to the complimentary buffet options are needed.
User ID: 14272
"our experience inside the ship was a 10. but during deembarkation process, as soon as Royal Carribean, i suggest service should also be good at least even after we leave the area."
Summary: The disembarkation process was poor, failing to maintain the high service standards of the ship.
User ID: 10728
"getting there getting to the port and parking are terrible after that everything was"
Summary: The process of getting to the port and parking was described as terrible by the guest.
User ID: 6532
"Food was horrible and not a lot of activities for 30 and under other than night club and"
Summary: The food was horrible and there were limited activities for adults under thirty.
User ID: 9562
"Det var slidt, kvaliteten var lav - mad var ringe ogs efter at vre bedt om at f medi"
Summary: The ship appeared worn down and the overall food quality was poor.
User ID: 9192
"Food was a major let down especially in our main dining room."
Summary: The food quality in the main dining room was a major disappointment for the guest.
User ID: 6250
"Food quality. Reserving entertainment. Too many restaurants with huge cover charge."
Summary: Concerns included poor food quality, entertainment booking difficulties, and high restaurant cover charges.
User ID: 8190
"This cruise was a good choice for kids, but as a childfree couple, we felt the food was"
Summary: A childfree couple found the food and overall atmosphere to be less than ideal.
User ID: 10322
"Food is okay - a lot of repetition on menus and buffets and restaurants"
Summary: The food was only average with significant repetition across menus and buffets.
User ID: 7433
"Need more free food options"
Summary: The guest suggested that more complimentary food options should be made available.
User ID: 1726
"Great staff, great ship, food okay"
Summary: The staff and ship were great, but the food quality was only average.
User ID: 6184
"Windjammer food was very repetitive and not as good as other cruise lines. There was a m"
Summary: Food in the Windjammer was repetitive and not as good as other cruise lines.
User ID: 14542
"Although the entertainment was really good, I was highly disappointed with the quality"
Summary: While the entertainment was good, the quality of the food was highly disappointing.
User ID: 11584
"The food and the nickel and diming for everything"
Summary: Negative aspects included poor food quality and being charged extra for many small items.
User ID: 3606
"wir hatten 2 Wochen gebucht die erste war wirklich super bei der zweiten Woche war wirkl"
Summary: The first week was great, but the second week of the cruise was disappointing.
User ID: 14538
"Pros - staff were all amazing, we love your ships, specialty dining awesome, amenities Cons - main dining room food was horrible ( as usual ) - our waiter was great! Weve cruised R Lastly, smoking areas should be expanded. Theyre very crowded and not enough of them."
Summary: The main dining room food was horrible and more smoking areas are needed on board.
User ID: 8732
"Subject: Urgent Complaint Repeated Allergy Negligence on Symphony of the Seas (Jan 11 Dear Royal Caribbean Guest Relations, I am writing to formally report a serious issue we experienced during our recent sailing on Sy You would expect that after such a serious incident, stricter care would be taken. However, on This level of negligence is unacceptable for a company of Royal Caribbeans standard. I am req Please confirm receipt of this letter and advise on next steps. Sincerely, Yitzchak Cohen Booking Number 5603783 Cabin Number 8732 Contact Information 347-893-4329"
Summary: Serious negligence regarding food allergies occurred multiple times during the Symphony of the Seas cruise.
User ID: 6274
"Didn't care for about 1/4 of the food at the sit down dining room for dinners. Hiro wate"
Summary: A significant portion of the dining room food was not to the guest's liking.
User ID: 9190
"Everything was great. Last day I seemed to get tired of the food. More flavorful food wo"
Summary: The guest became bored with the food and desired more flavorful meal options.
User ID: 11620
"I got really bad food poisoning on the trip and it ruined a lot of my trip and only sta"
Summary: The guest suffered from food poisoning, which significantly ruined a large portion of their trip.
User ID: 9556
"The food was awful. The service by crew members was poor to non-existant. The ship was"
Summary: The food was awful, service was poor, and the ship felt excessively overcrowded.
User ID: 12324
"Great entertainment. Clean rooms and well maintained ship. Food options and menus need"
Summary: While the ship was clean and entertainment great, the food menus need improvement.
User ID: 9635
"The food feels like its produced for quantity vs quality, and the clientele is downmar"
Summary: Food quality felt mass-produced and the guest noted a change in the overall clientele.
User ID: 9175
"Comida kosher no to satisfstria"
Summary: The quality of the kosher food provided was not considered satisfactory by the guest.
User ID: 11226
"The food was mediocre at best"
Summary: The quality of the food was average or mediocre at best throughout the trip.
User ID: 9330
"The simple every day essentials like getting water and tea & coffee are not made easy ac"
Summary: Accessing simple essentials like water, tea, and coffee was not easy or convenient for guests.
User ID: 8552
"Bought the drink pack but 90% of the time the pop machine was out of ICE and maybe add a"
Summary: The guest noted that the soda machines were frequently out of ice during the cruise.
User ID: 12700
"The activity are good but there should be 2 windjammers on frount and on the back so we"
Summary: The guest suggested having a second buffet location to improve access to food.
User ID: 10592
"Significant decline in food selection and quality"
Summary: The guest noticed a significant decline in the selection and quality of food offered.
User ID: 6277
"You took away the beef tenderloin in the MDR on French night. Literally the best dinner"
Summary: The guest was disappointed that beef tenderloin was removed from the main dining room menu.
User ID: 9577
"Food quality has gone down my family of 6 actually got really sick the last two days of"
Summary: Food quality has declined and the guest's entire family became sick during the cruise.
User ID: 8698
"Food of avarage quality Too crowded pools"
Summary: The food quality was only average and the swimming pools were found to be too crowded.
User ID: 14560
"While the entire staff rates a 10+ and the shows were phenomenal, the quality of food"
Summary: Despite great staff and shows, the quality of the food was found to be lacking.
User ID: 14607
"I wish that more of the restaurants didnt cost extra. I understand why some of them d"
Summary: The guest wished that more of the onboard specialty restaurants were complimentary.
User ID: 9307
"Was great, but breakfast was a lil bland and cold"
Summary: The overall experience was great, but breakfast food was bland and served cold.
User ID: 9439
"It was really high quality, as I've come to expect from RC, but over our past three cru Our young kids would rather go play video games in the youth (something they could do at home"
Summary: Children preferred playing video games over the planned activities provided in the youth program.
User ID: 11183
"I love RC. There are some things I dont. Karaoke shouldnt be in On Air, it needs to"
Summary: Karaoke should be moved to a larger venue to accommodate the high number of guests.
User ID: 9536
"Not a whole lot to do besides gambling for adults. And food was mediocre"
Summary: There were few activities for adults besides gambling, and the food was mediocre.
User ID: 12572
"Dissatisfaction on booking of entertainment is primary cause for a 9"
Summary: The primary reason for the lower score was difficulty in booking entertainment options.
User ID: 11133
"Pocas actividades para adultos que sean divertidas"
Summary: There were too few fun activities specifically designed for adult passengers on board.
User ID: 6294
"Schedule of shows and main dinning make it very hard to attend both. Also charging for t"
Summary: Scheduling conflicts between shows and dining made it difficult for guests to attend both.
User ID: 11599
"Sugiero realizar al menos un show ms que solo involucre ver y or, actuar, bailar, en"
Summary: The guest suggested adding more shows focused on performance, dance, and live music.
User ID: 12717
"No me ha gustado nada la Animacin del Barco. Sobre todo lo he echado de menos los dos das de navegacin. No concibo u"
Summary: The guest was very dissatisfied with the ship's animation and entertainment program during sea days.
User ID: 10220
"The scheduling and venue choice of entertainment makes it difficult to enjoy the enter"
Summary: Poor scheduling and venue choices made it difficult for guests to enjoy the ship's entertainment.
User ID: 10698
"I found that the comedy shows this time were too vulgar. Lots of use of the F word, wh That said, the Hair Spray show was phenomenal! Broadway quality. The aqua shows were great as Pool areas are too small for the crowd size, but I think thats the case with all ships. It would be fun to have a game show like Family Fued thats good for the whole family to atten"
Summary: The comedy shows were too vulgar, though other performances like Hairspray were phenomenal.
User ID: 14232
"Very professional and caring staff. Lot of exciting things to do except the Theatre sho"
Summary: The staff was professional and caring, but the theater shows were not found to be exciting.
User ID: 11313
"It was very fun. Some of the games and trivias werent as organized as other cruise li"
Summary: Some of the games and trivia sessions were not as well-organized as on other cruise lines.
User ID: 7260
"Need to update the activity ships pretty boring on cruise days"
Summary: The guest felt the ship activities were boring and needed to be updated.
User ID: 10553
"I really liked how Im treated on Royal by the crew. What I missed was more activities"
Summary: The guest wished for more activities and things to do during the evenings.
User ID: 8130
"This was my first time cruising with Royal Caribbean, and I attended one of your shows, I had no prior knowledge that this was a sexually suggestive game, and at no point was this ma I am very disappointed by this experience and hope you will take this feedback seriously to en"
Summary: The guest was disappointed by a sexually suggestive game that was not clearly marked as such.
User ID: 9545
"Monotona"
Summary: The guest found the overall entertainment and experience on the ship to be monotonous.
User ID: 6294
"Schedule of shows and main dinning make it very hard to attend both. Also charging for t"
Summary: Scheduling conflicts between shows and dining made it difficult for guests to attend both.
User ID: 10220
"The scheduling and venue choice of entertainment makes it difficult to enjoy the enter"
Summary: Poor scheduling and venue choices made it difficult for guests to enjoy the ship's entertainment.
User ID: 3824
"Bed was too hard"
Summary: The guest found the stateroom bed to be uncomfortably hard.
User ID: 10232
"Not sure where to start We paid quite a bit of money for a Junior suite, this time ar"
Summary: The guest felt the value for the junior suite did not meet expectations this time.
User ID: 12631
"The reason for an overall 8 is because the beds were absolutely terrible, the springs You have an amazing ship,but the choice of TV channels and the beds are really something you s Otherwise the cruise was great."
Summary: The beds were extremely uncomfortable and the TV channel selection was poor.
User ID: 6684
"Acho um absurdo no ter ao menos uma garrafa de gua nos quartos. Meu pai de 86 anos pre"
Summary: The guest was upset that complimentary bottled water was not provided in the staterooms.
User ID: 7200
"RCL bed mattresses are uncomfortable for our Senior bone and back aches"
Summary: The mattresses were uncomfortable, particularly for senior guests with back and bone aches.
User ID: 12699
"The room experience was very bad My wife could not enter the room because something was wrong with the lock and it took about a"
Summary: The room experience was poor due to a malfunctioning door lock that took time to fix.
User ID: 12140
"Carnival has an ironing room that the passengers can use, but Royal doesn't and I coul"
Summary: The guest was disappointed that the ship lacked a passenger ironing room unlike other lines.
User ID: 9142
"I was very disappointed in the overall service on Symphony. FREEDOMS service has you be Our cabin steward Grace was good. She is friendly and kind. She did a great job in our cabin. MDR floor 3 table 383 We had Gilman and Lyndon. THEY WERE ABSOLUTELY FABULOUS!!!! We loved the You really need to offer more than one smoking section besides deck 15. There needs to be a st"
Summary: The guest was disappointed with service levels and requested additional smoking sections on the ship.
User ID: 7145
"Casi no hay personal que hable espaol y eso dificulta la comunicacin"
Summary: Lack of Spanish-speaking staff made communication difficult for the guest during the trip.
User ID: 10278
"My wife and I are diamond plus and overall Royal Caribbean is top notch however every"
Summary: A Diamond Plus member noted several issues despite generally high brand standards.
User ID: 11724
"pretty shitty experience. bad food, poor service, benefits eroding. you care about you"
Summary: The guest reported poor service, bad food, and a decline in membership benefits.
User ID: 9305
"I found one of the receptionist to be very rude on symphony. She clapped her hands infro"
Summary: A receptionist was described as very rude, including clapping hands in front of the guest.
User ID: 10693
"We have great service on some but not in others."
Summary: Service quality was inconsistent, ranging from great to poor depending on the ship area.
User ID: 6562
"Your service, food options and tastefulness is not up to your past standards. Dining ro"
Summary: Service and food quality have declined compared to previous Royal Caribbean standards.
User ID: 7405
"Casino staffs are rude, no smile and some of them are no experience, I can tell the dea"
Summary: Casino staff were described as rude, unfriendly, and lacking in professional dealing experience.
User ID: 10539
"STATEROOM ATTENDANT WAS ABSOLUTELY HORRENDOUS. Wouldnt clean the room when we wanted, I have been on many RC CRUISES and i have become a diamand - and never have i had a stateroom Horrible, and has completely changed my postive outlook of royal that i had since i was a kid. P.S. MY GIRLFRIEND HAD TO DRY HERSELF WITH OLD WET TOWELS BECAUSE THE STATEROOM ATTENDANT WOUL"
Summary: The stateroom attendant was described as horrendous, failing to clean or provide dry towels.
User ID: 11724
"The staff on the symphony ship were absolutely terrible. The servers, guest services,"
Summary: Multiple staff members, including servers and guest services, were described as absolutely terrible.
User ID: 10150
"Fondamentalmente per una questione di lingua (si parla esclusivamente inglese o spagnol"
Summary: Communication was difficult because staff primarily spoke only English or Spanish.
User ID: 7732
"My room attendant was not friendly. Did his job. Casino bartenders over worked. Need mo"
Summary: The room attendant was unfriendly and the casino bartenders appeared to be overworked.
User ID: 8596
"The quality of service from the Crown & Anchor staffparticularly Cindywas subpar. The That said, I would like to recognize the Star Class room attendant and the main dining staff,"
Summary: The quality of service from the Crown & Anchor staff was considered subpar and disappointing.
User ID: 11720
"I was unfortunately mistreated at the spa and guest services for issues that were not h"
Summary: The guest felt mistreated by staff at both the spa and the guest services desk.
User ID: 8408
"Clean staff or luggage storage crew Took my valuable wrist watch out of the watch box an"
Summary: A valuable watch was allegedly stolen from the guest's luggage by ship staff.
User ID: 10725
"My only issue was being chased out of the adult only pool area when I was walking throu"
Summary: The guest felt mistreated after being asked to leave the adult-only pool area.
User ID: 9209
"Way too many people very busy and too noisy. The food in restaurants every day the same"
Summary: The ship was noisy and overcrowded, with repetitive food options in the restaurants.
User ID: 10309
"sehr viele leute, vorallem in den hfen beim anlegen. Die Musik war berall sehr laut."
Summary: There were too many people at the ports and the music was excessively loud.
User ID: 10233
"Too long of line ups"
Summary: The guest experienced excessively long lines throughout the duration of the cruise.
User ID: 9590
"Food was great but the ships population caused a need for more tables in the Windjammer"
Summary: High passenger numbers led to a significant shortage of tables in the Windjammer buffet.
User ID: 9275
"Kids Sail Free has caused overcrowding and long lines."
Summary: The "Kids Sail Free" promotion resulted in significant overcrowding and long lines throughout.
User ID: 14193
"Good entertainment Great crew Good food Overcrowded Too noisy when in the room"
Summary: The cruise was overcrowded and too noisy in the stateroom during the trip.
User ID: 10192
"Too many people. Seems like royal just packed people and sacrificed the personal touch"
Summary: The ship was overcrowded, leading to a perceived loss of personalized service.
User ID: 7224
"We felt that it was too crowded. Food in the dining room was acceptable, but not wonderful. We couldnt find lounges to sit on due to people leaving towels on the seats. I think that sta We had a balcony room, but the outside glass on the balcony was very dirty. Not something the The drink packages of to expensive. The WiFi is to expensive"
Summary: Overcrowding, inability to find chairs, and a dirty balcony were the primary guest issues.
User ID: 11598
"Toooo crowded. The entire ship is waaay too loud. There were no quiet areas. even the card room was very loud. The deck chairs didnt slide easily on the floor meaning that every time a neighbor from up t 4 rooms away adjusted their deck furniture the annoying rattling disturbed anyone in the area. Apparently 18+ means nothing regarding the solarium that is supposed to be there for adults on Tired of being upsold on everything. Access to the port is a pain. Coco Cay is NOT relaxing. For the same experience I could have stayed in Orlando. Having regularly sailed Royal for over 20 years, this is the first time I have questioned my d"
Summary: The ship was excessively loud and crowded, with no quiet areas available for relaxation.
User ID: 9604
"Overbooked too many people"
Summary: The cruise felt overbooked due to the excessive number of passengers on the ship.
User ID: 10440
"It was too crowded and we couldn't really enjoy pools or any other stuff. It's nice to"
Summary: Excessive crowds made it difficult to enjoy the swimming pools and other ship facilities.
User ID: 7282
"I wanted to try a mega ship once. Too big for this senior and too many children. Servic Crew were nice, lots of stuff to, but I am quite the introvert, and the vibe of the ship was n"
Summary: The mega ship was too large and crowded with children for a senior introvert.
User ID: 9604
"I felt cruise was overbooked after one experience in the buffet we never went back. It There were so many ships and people at Puerto Rico, San Juan we walked down dock into town aft We purchased the beverage package the machines were few and far between and only worked half t I have to give credit to your staff they were kind and helpful."
Summary: The ship felt overbooked and beverage machines were often broken or difficult to locate.
User ID: 11562
"Windjammer was far to busy and not enough food selection."
Summary: The Windjammer buffet was too crowded and lacked an adequate selection of food.
User ID: 10660
"No cabanas in the Suite Deck, people reserved seats in the suite deck and not there fo"
Summary: Guests were frustrated by others reserving seats on the suite deck without being present.
User ID: 12655
"Mucha gente"
Summary: The guest simply noted that there were too many people on the ship.
User ID: 8719
"still issues with lounge reservations that is not enforced and allowing under 18 in sol so those traveling without under 18 have no where to eat in peace and quiet.. hopefully this"
Summary: Issues included unenforced lounge reservations and children being allowed in adult-only areas.
User ID: 8598
"The amount of people on our ship. It was too crowded, and kinda ruined the vibe of vaca"
Summary: The high number of passengers made the ship feel too crowded, ruining the vacation vibe.
User ID: 11306
"Ship is too large. Can wait 5-10 min. for elevator. Problem getting reservation for sho"
Summary: The ship's large size caused long waits for elevators and difficulty booking shows.
User ID: 10192
"Too many people. Staff quality not good. Charging $2.50 for popcorn is nasty. Ship was"
Summary: The ship was overcrowded, staff quality was poor, and extra charges were frustrating.
User ID: 11562
"Windjammer was far to busy and not enough food selection."
Summary: The Windjammer buffet was too crowded and lacked an adequate selection of food.
User ID: 12277
"I just dont think the experience was for me. I found the amount of people overwhelming"
Summary: The guest found the large number of people on the ship to be overwhelming.
User ID: 9604
"Overbooked too many people"
Summary: The cruise felt overbooked due to the excessive number of passengers on the ship.
User ID: 10192
"Too many people. Staff quality not good. Charging $2.50 for popcorn is nasty. Ship was"
Summary: The ship was overcrowded, staff quality was poor, and extra charges were frustrating.
User ID: 14593
"Very crowded. Elevators were not efficient. Lounges and bars always had large line out"
Summary: The ship was very crowded, with inefficient elevators and long lines at bars.
User ID: 9148
"Lattente au windjammer. Le fait de ne pas avoir de table qui est assign par lquipe d"
Summary: The guest experienced long wait times and table seating issues at the Windjammer buffet.
User ID: 8146
"Very packed vessel."
Summary: The vessel was extremely packed and crowded throughout the cruise.
User ID: 12616
"Kids banging on the wall all night, Food was just ok at the buffet. There was entertai"
Summary: Children banging on walls caused noise issues, and the buffet food was only average.
User ID: 11640
"Our cruise was great, but our cabin (11-640) was directly below the Presidential Suite"
Summary: The cabin's location directly below a major suite resulted in excessive noise issues.
User ID: 10678
"Music is too loud everywhere. Especially with baby/kids. At the baby pool music way too loud!! Not enough soda machines."
Summary: Music was excessively loud throughout the ship, particularly in the baby pool area.
User ID: 14193
"Entertainment was good. Food was good. Room was well maintained. Room was noisy with the noise from common areas and maintenance. Common areas, elevators, buff"
Summary: The stateroom was noisy due to proximity to common areas and maintenance activities.
User ID: 10332
"Det er veldig mye sty. Det er hy musikk overalt. Spesielt nr man ligger p solsenger"
Summary: There was a significant amount of noise and loud music throughout the ship's public areas.
User ID: 10134
"No quiet areas ship to really relax. Even solarium always has music and MDR was downri"
Summary: The guest felt there were no quiet areas on the ship to truly relax.
User ID: 14725
"Though there were several great things about the boat, the ship was outdated despite i We were assigned room one for 725 which was right under the pool, right by what we assume to b"
Summary: The ship felt outdated and the stateroom was located in a very noisy area under the pool.
User ID: 10604
"Loved the ship except our cabin was noisy and the descriptions for the shore excursions"
Summary: The cabin was noisy and the shore excursion descriptions were found to be inaccurate.
User ID: 12158
"I did not study the ship style well enough & we had 2 major complaints. Although the floor plan refers to a main pool there is not a main pool. As well the noise leve So we chose the solarium as our preferred daytime location & with the glass roofs & metal stru"
Summary: The lack of a main pool and high noise levels in the solarium were major complaints.
User ID: 10585
"Because celebrity is quieter so thats my next cruise."
Summary: The guest plans to switch to Celebrity Cruises because it offers a much quieter atmosphere.
User ID: 9194
"Running children....please make them stop....in the halls and decks. Dangerous and noisy"
Summary: Children running in the hallways and on decks were considered dangerous and excessively noisy.
User ID: 9547
"Too many yelling kids, smoking Casino, all the time when even it is closed, food not as"
Summary: Problems included yelling children, a smoky casino, and food that did not meet expectations.
User ID: 10306
"The level of noise in all the public spaces due to the volume of music is the reason I"
Summary: The excessive volume of music in all public spaces created an uncomfortable level of noise.
User ID: 14298
"Too many small screaming kids. Bed topper did not fit the whole bed. Felt like it was m"
Summary: Issues included screaming children and a bed topper that did not fit the bed correctly.
User ID: 10208
"other boats are better than the one i was on."
Summary: The guest felt that other cruise ships were superior to this specific vessel.
User ID: 10170
"We have been loyal cruisers with Royal but this cruise felt a little disappointing. I"
Summary: A loyal cruiser felt this particular experience was disappointing compared to previous trips.
User ID: 6608
"Royal Caribbean does not cater to single professionals. These cruises are more for fami"
Summary: The cruise focuses more on families than on catering to single professionals.
User ID: 8604
"Noted alot of kids running around the ship and dinning area. Not as pleasant as before."
Summary: The presence of many children running around the ship made the experience less pleasant.
User ID: 10305
"We cruised with Royal before and have loved it in the past but had noticed some change - experienced Flo rider guests hogging it the entire time kept getting back in line so it was - Cococay water was bone chillingly cold couldnt get in at all. All the kids lips were purp - Shows were far too loud - No Pac man machine at playmakers.. there is a picture of one on your website but wasnt when - More Coke freestyle machines. One by el loco fresh was always always broken - Both ice cream machines need to be open the whole time and we need bowls its so hot, it me - No chairs / people reserving chairs. The pink signs telling people not to reserve them do ab - The quality of the dining room steak is absolutely terrible its paper thin with tons of fa - terrible TV channel options - Too much upselling everything under the sun costs extra. The dining room food quality has g - the staff used to help people on the flow rider, now they dont. My spouse spent hours and h - Puerto Plata port Taino Bay should only hold one ship!! My family did several circles aroun - Arcade games were too expensive $2.50USD per piece? Thats over $3CAD per game - They should have different skill level open skating sessions - No ranch, sweet n sour or bbq for the chicken fingers. Only ketchup or mayo - You guys used to have an ice cream machine (on allure and maybe even oasis) that was strawbe - Casino staff not friendly at all - Mac n cheese was excellent - Beds were very comfortable"
Summary: Guest reported multiple issues including loud shows, broken machines, cold water, and declining food quality.
User ID: 9154
"Just not impressed! Based on our experience cruising on Princess (elite status), NCL, O"
Summary: The guest was not impressed with the experience compared to other major cruise lines.
User ID: 7677
"I think the internet package is very expensive. we had the ultimate dining package as we"
Summary: The guest found the internet package to be excessively expensive.
User ID: 12310
"Not my type of ship. Dress codes not enforced and too much indecent exposure."
Summary: The guest disliked the lack of dress code enforcement and perceived indecent exposure.
User ID: 3646
"Teure Getrnkepakete, kein Tischwein."
Summary: The drink packages were expensive and no table wine was provided.
User ID: 6250
"RC is getting to expensive by charging too much for gratuities restaurants and activiti"
Summary: Rising costs for gratuities, restaurants, and activities are making the cruise too expensive.
User ID: 6162
"My wife and I enjoyed the entire cruise with a couple of minor excptions."
Summary: The overall cruise was enjoyable despite the guest experiencing a few minor exceptions.
User ID: 12255
"La app anda muy mal, ramos 7 era imposible comunicarnos. Mnimo deberan tener el Wha Las camas muy viejas e incmodas, almohadas muy gastadas. Poca diversin para gente sola."
Summary: Issues included a malfunctioning app, uncomfortable beds, and limited entertainment for solo travelers.
User ID: 11149
"A lot more expensive then I was expecting."
Summary: The total cost of the cruise was much higher than the guest anticipated.
User ID: 9668
"I want a cruise not an amusement park. You were that once. Your search for the family ex"
Summary: The guest disliked the shift towards an amusement park atmosphere over traditional cruising.
User ID: 6666
"Porque foi muito bom, poucas coisas a reclamar."
Summary: The experience was very good overall, with only a few minor complaints.
User ID: 11148
"I love the staff and most of the layout. I do wish the pool in the solarium was bigger"
Summary: The guest loved the staff but felt the solarium pool should be larger.
User ID: 9278
"Cruise overall was great, there are many perks and negatives for being on a larger ship"
Summary: The experience on a larger ship included both positive perks and significant negative aspects.
User ID: 9220
"Extra cost for everything"
Summary: The guest felt frustrated by the extra costs associated with almost everything on board.
User ID: 6139
"Weve been on other cruises lines we liked better and smaller ships."
Summary: The guest preferred other cruise lines and smaller ship sizes over this experience.
User ID: 9201
"I enjoy Royal and I like the different drink packages. I just wish they had a better dea"
Summary: The guest suggested that better pricing deals should be offered for the drink packages.
User ID: 10636
"As Diamond plus members, we have always been happy with our Royal experience but not t"
Summary: Despite being Diamond Plus members, the guests were unhappy with this specific cruise experience.
User ID: 10698
"Overall great experience. I gave 8 instead of 10 because of the cigarette odor when en The food was great. And hairspray she was amazing."
Summary: A persistent cigarette odor was the only negative in an otherwise great experience.
User ID: 14668
"Ich finde es schade, dass fr viele Sportkurse oder fr die Dampfbder zustzliche Kos"
Summary: The guest was disappointed by extra costs for sports classes and steam bath access.
User ID: 9182
"My least favorite was paying the same price for printed pics s for digital access. This was c"
Summary: The guest disliked paying the same high price for digital photo access as printed copies.
User ID: 14175
"Royal Caribbean is expensive"
Summary: The guest simply found the overall cost of the Royal Caribbean experience to be expensive.
User ID: 7170
"I was a little disappointed with several aspects this trip. My first experience was at"
Summary: The guest expressed disappointment with several different aspects of their most recent trip.
User ID: 11222
"Weve been on Disney cruise line in Royal Caribbean been on royal Caribbean twice and w"
Summary: The guest preferred their experiences with Disney Cruise Line over this Royal Caribbean trip.
User ID: 11418
"Too many misbehaving kids."
Summary: The guest was bothered by the large number of misbehaving children on the cruise.
User ID: 10654
"Cruising is not for everyone. There are other cruise lines with fewer children on board"
Summary: The guest suggested that others might prefer cruise lines that have fewer children onboard.
User ID: 12230
"I simply just don't recommend anything to friends. I will give my experiences, but wil"
Summary: The guest stated they would not recommend the experience to friends based on their trip.
User ID: 10132
"I'm Loyal to Royal and I had a good cruise on Symphony There is one thing that I would like to recommend to the Oasis Class management team. we are a Thank you from a cruiser who has cruised with Royal Caribbean 75 times many on Oasis class shi"
Summary: A loyal guest suggested improvements for the management team of the Oasis Class ships.
User ID: 6578
"Food good Ship clean All bars generic except for Vintages"
Summary: The guest felt that most of the bars on the ship felt generic.
User ID: 1746
"Have always had a great experience on Royal. This time there were issues related to medi"
Summary: The guest experienced issues related to medical needs during their otherwise standard cruise.
User ID: 14712
"My friends, family, and colleagues do not prefer organised cruises"
Summary: The guest noted that their social circle generally does not enjoy organized cruise vacations.
User ID: 8220
"Just the over abundance of children. We have been enjoying Celebrity and thought RC wou"
Summary: The guest felt there were too many children and preferred the atmosphere of Celebrity Cruises.
User ID: 11636
"Too many children on the cruise"
Summary: The presence of a very large number of children was a negative for this guest.
User ID: 8532
"For me it's very hard to get a 10. The only thing holding me back were a couple of the"
Summary: A few small issues prevented the guest from giving the cruise a perfect score.
User ID: 11322
"There were some items that could be better."
Summary: While the cruise was good, some aspects of the overall experience could be improved.
User ID: 11441
"Teen kids pushing elevator doors closed as we rush to the elevator. Phone calls leaving sale messages on n the phone (spa). Card room, employees putting our puzzles back into the box when we were not done after 6-10 ho No nice chair to sit on in the room-nothing to lean back on. I have to use my walker or the toilet to sit on. Very weak soft drinks from the dispensers at all the stations, these are not the payed for dri Lots of crumbs on the hallway floors. All the maps on deck 11 are wrong for the rooms. Food at the buffets 75% of the time was hardly warm. Ice cream was very icy not creamy 25% of the time. Too many things on and off the ship are too expensive. Very difficult to find out about things on the phone. Too many places to eat on the ship that you have to go through before you come to the ones we Too many things being sold-its all about the money to you. The 2 times I had octopus it was like eating a rubber band. Too many crying kids. No outlets for charging phones at the card room. The waitress at our dinning room were very good excellent. I also am very disappointed that our celebrity cruise points didnt count towards our crown &"
Summary: Extensive complaints included misbehaving teens, cold food, broken maps, and lack of stateroom comfort.
User ID: 10132
"I'm Loyal to Royal and I had a good cruise on Symphony There is one thing that I would like to recommend to the Oasis Class management team. we are a Thank you from a cruiser who has cruised with Royal Caribbean 75 times many on Oasis class shi"
Summary: A loyal guest suggested improvements for the management team of the Oasis Class ships.
User ID: 11260
"The large size of even the smallest RC ships are too large for some of my friends."
Summary: The guest noted that even the smaller Royal Caribbean ships are too large for some people.
User ID: 12578
"It would depend on the person, but for me the ship was a bit larger than I needed."
Summary: The ship's size was larger than necessary for the guest's personal cruise preference.
User ID: 11320
"We enjoyed Disney cruise more. It felt more effortless."
Summary: The guest found the experience on a Disney cruise to be more effortless and enjoyable overall.
User ID: 12684
"Over the years I feel like the whole cruise experience is just not as special as it us I know you are a business but maybe lengthen turn around times especially for the Mega ships . . Solarium is supposed to be 18+???enforce it ?? Our 2nd RC cruise where you can not even fit in the Karaoke venue plus at the age I am not go I also realize that many are opposed to smoking but it is still legal and still happens the sm Specialty dining is disorganized/rushed??not sure what exactly but part of all dining experien Last couple of days on board we were not feeling so good so we called room service..they never"
Summary: Multiple issues included an undersized karaoke venue, unenforced rules, and poor room service response.
User ID: 10544
"Trs bien mang trs bon service il ne manque de rien sur le bateau ce que j ai moins"
Summary: The guest mentioned some aspects they liked less despite having a generally good experience.
User ID: 10314
"I have also sailed on Celebrity and would recommend that a bit higher"
Summary: The guest would recommend Celebrity Cruises higher than their experience with Royal Caribbean.
User ID: 8710
"No me parece adecuado que el rea de fumado este cerca del rea de nios, debera estar"
Summary: The guest disliked that the smoking area was located in close proximity to the children's area.
User ID: 11579
"Love the ship the crew this trip is #47 and to be true about it I was and still P.Oed a"
Summary: The guest was very upset about a specific aspect of their forty-seventh cruise.
User ID: 8224
"This cruise line is not for everyone. Lots of kids and they can be a bit out of control"
Summary: The cruise has many children who can sometimes be out of control, which isn't for everyone.
User ID: 10296
"RC did a fantastic job overall, there were a few areas that could of been better but o"
Summary: Although Royal Caribbean did a fantastic job, some specific areas could have been improved.
User ID: 7670
"Det dukket opp mange skjulte kostnader underveis fra Royal Carribien. Lite og begrenset badeomrdet, og ingen muligheter for barn til hoppe og herje litt, fikk ti Har barn som ikke tler laktose og var ingen is alternativer til dem."
Summary: Issues included hidden costs, limited play areas, and no lactose-free dessert options for children.
User ID: 10196
"We loved the ship and the crew, some of the other cruisers not so much."
Summary: While the crew and ship were loved, some fellow passengers were less enjoyable.
User ID: 6164
"Gosto muito da Royal Caribbean e j estive em outros cruzeiros, mas senti algumas piora"
Summary: A regular guest noticed a decline in quality compared to their previous Royal Caribbean cruises.
User ID: 10631
"We loved Ericsan and Paul as our waiters! My only ask is that you invest in a water/ic"
Summary: The guest suggested that the ship should invest in more water and ice machines.
User ID: 14192
"The prices on the drink packages are a bit high"
Summary: The guest considered the pricing for the drink packages to be a bit too high.
User ID: 8240
"Overall Cruise experience was very good. Reason for score was major disappointment in D"
Summary: While the experience was good, there was major disappointment in one specific unnamed area.
User ID: 3250
"Because of costs."
Summary: The guest's lower rating was primarily due to the high costs associated with the cruise.
User ID: 9433
"As we age, we find the "family focused" cruising different than our current preferenc"
Summary: The family-focused nature of the cruise no longer fits the guest's aging preferences.
User ID: 14645
"Not all friends/family may like such a large capacity ship"
Summary: The guest noted that some people might not enjoy a ship with such a large capacity.
User ID: 9506
"The ship had lots to do, but the amount of kids on the cruise made it a little hectic."
Summary: The high number of children on the cruise made the experience feel somewhat hectic.